Placing an order with us indicates that you have read and agreed to all of our returned policies below.

Returns and exchanges are accepted up to 30 days after you've received your order. Just send us a Return Request at service@kitchenandbathwarehouse.com and we'll get back to you within 24-48 hours. Or call us at our toll-free number, (800) 478-2902. No returns can be processed without contacting us first.

In order to receive a refund on the cost of your purchase, the returned items must be unused, like new, and packed (complete with all other accompanying materials) in the original shipping cartons. We would not be able to accept any returns without an original package.

Once we receive the product back and inspecting for any damages a full refund of the purchase price, less original delivery and return shipping and handling costs with restocking fees (if any applied) will be credited back on your credit card used for the original purchase. Free shipping does not apply to returned merchandise. Original shipping costs to your home or business will not be refunded.

Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

In no case does our liability extend beyond the actual purchase price and/or shipping costs. We cannot accept furniture that has been assembled or used. Nor can we accept returns on custom orders you received in working, undamaged condition, and which met your original specifications.

Damaged Orders

Items rarely get damaged in shipping, however in the event that damage does occur, we will replace or fix the damaged item if customers has followed our instructions.

BUYER MUST OPEN PAKCAGE IMMEDIATELY IN FRONT OF DELIVERY DRIVER

Despite any pressure from hurried delivery drivers for you to simply sign for your package YOU MUST INSPECT ALL ITEMS for any damages. Inspect all boxes for external damage, open the packaging and inspect the contents for any physical damage. If there is any damage, visible or not, you must indicate such on the delivery receipt and notify us within 1 business day.

Proper notation on the Bill of Lading is the only way for us to file a claim with the freight carrier and receive compensation. This will allow us to process your refund, ship a new product, or fix it. We may ask you to email or send us one or more photos that document the damage in case you did not refuse a shipment.

When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. We cannot take responsibility for damages beyond this point.

If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.
We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  The decision to repair or replace will be at the discretion of Kitchen And Bath Warehouse. If Kitchen And Bath Warehouse determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality.

Restocking Fees

If you decide to return a product, you may be charged a restocking fee.  Most companies charge a restocking fee on all returned merchandise. Please contact us if you would like to know Restocking Fees for individual company.

Reasons for Restocking Fee

• Warehouse & Administrative costs associated with processing & handling a return.
• Re-Boxing of merchandise.
• Repair of packaging that is defaced with writing, marker or tape.
• Products that have missing parts, instructions or packaging materials.
• Torn or ripped manufacturer boxes.
• Scratched or damaged merchandise.
• Cost of putting merchandise back on the shelf and adding to inventory levels.

Cancelled Orders

You can cancel an order or change it anytime prior to shipment — meaning that you’ve reached us while the item is still in our warehouse. Cancelled orders will receive a full refund. Cancellations that are made after your order has left our facility will be treated as a return.

When Parts are Missing or Incorrect

If you receive your package, but find there are parts missing or incorrect pieces included, contact us at service@kitchenandbathwarehouse.com within 3 days of receipt of the package.  Describe to us the missing part and include any pictures that might help us in processing your request. In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer.  Many furniture manufacturers are located overseas, resulting in a normal lead time from 4-6 weeks.