How much does shipping cost?
You do not pay for shipping in the Continental United States. We will pay to ship the products to you. If for some reason, other than damaged products, you decide that you do not want the product, you pay the return shipping.

How long will it take for me to receive my shipment?
Typically, we ship your order within 2–3 business days of receiving it. Once it leaves our NJ warehouse, it can take an additional 1–6 days (depending on your location) for it to arrive at your door. Some rural addresses may take longer.

Some of our products are shipped from other locations and will arrive separately from your other purchases — sometimes before and sometimes afterwards depending on your location.

How do you ship?
Vanities are shipped via common carrier. Small or lighter-weight objects like sinks and faucets are usually sent via FedEx or DHL. When your order includes large cartons, the trucking company will call in advance to ensure that someone is present to accept delivery.

What if I need something very quickly?
We are happy to provide expedited shipping should that be necessary. The difference between what we would normally pay for ground service vs. the cost of sending it express is charged to you, but only with advance approval. Please be aware that the extra cost can be prohibitive.

What does it mean when my product choice says “Back Ordered/Out of Stock”?
While we do everything we can to have our products readily available at the time you order, sometimes we just can’t keep up with the demand. If the product is not in stock, you can either submit a pre-order or elect to receive an email once it’s available again (the approximate date of arrival is usually indicated.) We can also work with you to find a replacement item that works equally well.

Can you ship to U.S. military addresses or U.S. P.O. boxes?
Unfortunately, we do NOT ship to military addresses or P.O. boxes. We apologize for any inconvenience this causes.

Can you ship to international addresses?
Right now, we ship only to U.S. addresses, not foreign ones. Although we occasionally ship to Canada, Alaska, Hawaii or Puero Rico, you are responsible for all shipping costs.

Can I track my order?
Yes, you can track your order. You will receive tracking instructions with the shipping confirmation email when your order leaves our warehouse.

What happens if I refuse the shipment?
You will be responsible for the charges involved in returning the merchandise to us. This is also the case when a package is deemed undeliverable.

What if no one is present to accept a delivery after one has been scheduled?
You will be responsible for any redelivery and/or storage fees.

Before signing the delivery receipt accepting your order, please follow these guidelines:
Upon receipt of your merchandise, we ask that you take the time to determine if any damage or breakage has occurred in transit. Please inspect all cartons for any signs of mishandling (e.g., punctures, moisture, crushed corners, indentations, etc.) and the inside contents for any glass breakage or chipped or broken wood. Note any problems on the delivery receipt or bill of lading before you sign it. If it is impractical for you to inspect the contents while the driver waits, gently rock the carton(s) from side to side while listening for any rattling or movement within the box that suggests shattered glass or broken-off pieces. Another warning sign might be an extreme imbalance in the carton’s weight distribution. On the delivery receipt, list any problems you detected as well as the fact that you weren’t able to visually inspect the merchandise in the driver’s presence. Your care and attention will assist us in filing any claims for damage. We appreciate your cooperation.

What do I do if my order is damaged?
While we do our best to package everything securely, occasionally there are bumps in the road we can’t avoid. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt and notify us within 24 hours. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.

Anything else we can answer?
Please email us if you have any further questions: service@kitchenandbathwarehouse.com.