Kitchen And Bath Warehouse Home >> Shipping Policy
Want to Know About Our Shipping Policy?At www.kitchenandbathwarehouse.com, we do everything we can to ensure that your shipment arrives quickly and safely — all at the lowest possible price.
Here’s what you need to know:
PLEASE NOTE THAT ALL SHIPMENTS ARE CURBSIDE/TAILGATE DELIVERY.
How much does shipping cost?Absolutely nothing. Our prices include free shipping (with some exceptions as noted below.)
How long will it take for me to receive my shipment?Typically, we ship your order within 2–3 business days of receiving it. Once it leaves our NJ warehouse, it can take an additional 1–6 days (depending on your location) for it to arrive at your door. Some rural addresses may take longer.
Some of our products are shipped from other locations and will arrive separately from your other purchases — sometimes before and sometimes afterwards depending on your location.
How do you ship?Vanities are shipped via common carrier. Small or lighter-weight objects like sinks and faucets are usually sent via FedEx or DHL. When your order includes large cartons, the trucking company will call in advance to ensure that someone is present to accept delivery.
What if I need something very quickly?We are happy to provide expedited shipping should that be necessary. The difference between what we would normally pay for ground service vs. the cost of sending it express is charged to the customer but only with advance approval. Please be aware that the extra cost can be prohibitive.
What does it mean when my product choice says ?Back Ordered/Out of Stock??While we do everything we can to have our products readily available at the time you order, sometimes we just can’t keep up with the demand. If the product is not in stock, you can either submit a pre-order or elect to receive an email once it’s available again (the approximate date of arrival is usually indicated.) We can also work with you to find a replacement item that works equally well.
Can you ship to U.S. military addresses or U.S. P.O. boxes?Unfortunately, we do NOT ship to military addresses or P.O. boxes. We apologize for any inconvenience this causes.
Can you ship to international addresses?Right now, we ship only to U.S. addresses, not foreign ones. Although we occasionally ship to customers in Hawaii or Puerto Rico, they are responsible for all delivery costs.
What if no one is present to accept a delivery after one has been scheduled?You will be responsible for any redelivery and/or storage fees.
Can I track my order?Yes, you can track your order. You will receive tracking instructions with the shipping confirmation email when your order leaves our warehouse.
What happens if I refuse the shipment?You will be responsible for the charges involved in returning the merchandise to us. This is also the case when a package is deemed undeliverable.
Before signing the delivery receipt accepting your order, please follow these guidelines:Upon receipt of your merchandise, we ask that you take the time to determine if any damage or breakage has occurred in transit. Please inspect all cartons for any signs of mishandling (e.g., punctures, moisture, crushed corners, indentations, etc.) and the inside contents for any glass breakage or chipped or broken wood. Note any problems on the delivery receipt or bill of lading before you sign it. If it is impractical for you to inspect the contents while the driver waits, gently rock the carton(s) from side to side while listening for any rattling or movement within the box that suggests shattered glass or broken-off pieces. Another warning sign might be an extreme imbalance in the carton’s weight distribution. On the delivery receipt, list any problems you detected as well as the fact that you weren’t able to visually inspect the merchandise in the driver’s presence. Your care and attention will assist us in filing any claims for damage. We appreciate your cooperation.
What If My Order Arrives Damaged?KitchenAndBathWarehouse.com makes sure the customer is 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage, checked for the correct item and shipped on time.
Items are packaged in such a way that damage should not occur, however, if it does, we will replace or fix the damaged item if upon the arrival of your order you follow the instructions below:
1. Inspect all packages at the time of delivery BEFORE signing the receipt.
2. Please open Top of the box and inspect the item. If there is any damage, big or small, please note on the receipt before signing.
Things to look for:
1. If arrived with NO PALLET
2. Shrink wrap is torn
3. Any dents or crushed corners on box
4. Crack on counter top
5. Arrived with NO straps
6. Wet or dirty box
Be as picky as possible and note all damages or dents to box, it will only benefit you in case of damages inside the shipment.
1. It is VERY important to write "Packaged Damaged" on the shipping form, even if the package is only slightly damaged, has small dents, crushed sides or corners.
2. If the package looks like it is significantly damaged, you may refuse delivery. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
3. If you are unable to inspect the package at the time of delivery please indicate any damages to the box no matter how minimal they may appear. This package has traveled from the factory to the warehouse and sometimes across the country to your destination and has made multiple stops in between. The box may seem intact, however due to vibrations as well as constant moving of the items with forklifts there is always a possibility of some "concealed" damage.
As soon driver leaves, you must open the package and inspect your product for any damages. If you find any damages you have to report it to the shipping company by calling the phone number on the shipping form as well as contacting us.
Most carriers only let us file freight claims within 24 hours of delivery. For returns due to damage you have 24 hours to report your damaged item, otherwise a replacement will be at your expense. All returned products should be in the original packaging.
If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.
The Bill of Lading is a binding contract, by signing it without proper notations means that the shipment was received in good order and condition. Without proper notations the carrier will deny any claims filed which may jeopardize our ability to send you a replacement free of charge.
Proper notation on the Bill of Lading is the only way we can file a claim with the freight carrier and receive compensation. This will allow us to process your refund, ship a new product, or fix it. We may ask you to e-mail or send us one or more photos that document the damage in case you did not refuse the shipment.
We reserve the right to repair or replace any piece of furniture. Most damage can easily be repaired to showroom quality. The decision to repair or replace the item will be at the discretion of Discount Bathroom Vanities. If Discount Bathroom Vanities determines that repair is impractical, you will be offered a substitute unit of the same or similar color, design, style and quality.
If your item has a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with our manufacturers. If you are having an issue, please contact us and we will make every effort to resolve it.
Please email us if you have any further questions: service@kitchenandbathwarehouse.com.
