We like to follow up with our customers to see how a purchase is working out and how you felt about the service you received. In return for briefly responding to the questions below, we'll pick one of you at random as the winner of a $250 rebate on your order.
In answering these questions, please don't feel obligated to answer each and every one in great detail. Use them instead as helpful reminders or guides to feedback that would help us the most.
| 1 |
How are you enjoying the item(s) you bought?
How would you describe our product's quality?
Is it better, worse, or what you expected?
Are there any features or parts that need to be altered or improved? |
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| 2 |
How do you feel about the customer service and support (or lack thereof) you received?
From initial contact through order placement and confirmation, shipping confirmation and actual delivery, what worked for you and what didn't? |
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In using our website to find what you wanted and place your order, was it helpful and user friendly?
What were your overall impression(s) visiting our site?
Were there any features (i.e., photos, product descriptions, order processing, etc.) that could use improvement and if so, what changes would you suggest? |
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How did you discover us?
Was it through a random web search or link? (Please be specific if the latter.) Word of mouth? Advertising? |
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What factor(s) played a major role in your purchasing decision (e.g., price, style, features, online shopping convenience, customer support, speed of delivery)?
If applicable, how would you describe the difference(s) between our competition and us?
Which competitors in particular did you consider buying from before you chose us and what tipped the balance in our favor? |
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FREE SHIPPING / Hassle Free Return / No Sale Tax outside of NJ?
